Returns & Exchanges
Due to the perishable nature of our premium biltong, we cannot accept returns for food items, but we are committed to ensuring you are 100% satisfied with your order. If your snack experience isn't perfect, we will work quickly to provide a replacement or credit.
Contact Our Team
Reach out to our customer support within 7 days of delivery if you encounter any issues with your biltong quality or packaging.
Provide Order Details
Include your order number and clear photos of the product and packaging to help us investigate the issue with our production facility.
Review Process
Our quality control experts will review your claim within 48 hours to determine if a refund or replacement is applicable based on the damage or defect.
Resolution Delivery
Once approved, we will immediately dispatch a fresh batch of biltong to your door or process a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing